Payment and shipping

Safe payment

We attach great value to secure payment. Naaipatronen.nl cooperates with Payment Service Provider (PSP) Buckaroo.

You can pay us safely with the following payment methods:

• iDEAL (Dutch only)
• PayPal
• Mastercard en VISA
• direct debit (Dutch only)
• payment slip upon delivery (€ 3.75 surcharge) (Dutch only)
• bank transfer
• exact cash on collection (no debit card payment facilities!)

More information about payment methods »

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Delivery and collection

Deliveries are shipped through TNT letterbox post on business days. Only large orders are shipped through TNT parcel post.

Collection by appointment is possible. You can tick this option during the ordering process. Collection is only possible from Monday to Friday between 10.00 and 16.00 from our warehouse location and after notification that your order is ready and waiting. You cannot choose patterns at the collection location and you need to place a prior order at the webshop.

You will receive a shipping notice on the day of shipping.

Subsequent deliveries are shipped at no extra cost.

Shipping costs	The Netherlands	Europe	Other countries
Rate	€ 2.75 (flate rate) and books € 5,75	€ 3.75 to € 26.25	€ 7.00 to € 35.00

Aforementioned rates include handling and packing costs.

Important notice: we are not responsible for undelivered orders caused by incorrectly supplied address details!

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Delivery time

We try to deliver the items within 3 business day. We will try to explain here why it is impossible for us to indicate an exact delivery time.

In most cases, orders placed before 14.00 are shipped on the same day. It may occur that the pattern you ordered is out of stock, while this is unintentionally not indicated in the webshop. You will receive a message from us if the delivery time may be longer than the indicated delivery time. You will then have the opportunity to cancel your order or to choose an alternative item.
You are sent a shipping notice on the day of shipping. Your order should then be delivered within the indicated delivery time. If this is not the case, please get in touch with us.

There are few exceptions:

• a number of smaller/less well-known brands are imported from the USA. We regularly experience that shipments are held for more than 3 weeks (!) by Dutch customs for clearance. We do not know beforehand which orders will be selected, causing the delivery time to sometimes run up to a month. Fortunately, this does not happen often.
• in special offer-periods, when it is exceptionally busy in the shop, the delivery time may increase somewhat.
• for shipping to addresses outside of the Netherlands (Europe), the delivery time is longer by an average of 2 business day. Depending on the mail delivery service in the country in question, the delivery time may be one week.

Important:
If you need a pattern before a certain date, please get in touch with us before you place your order. We can then inform you of the delivery time. This helps to prevent disappointment.

New orders are only delivered after payment of earlier delivered orders! The items are reserved for 1 week at most.

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