1. The sizes/fit of the pattern are not right, the garment is far too big.

You have probably included allowances in the patterns, which will make a model several sizes too big. Many foreign sewing patterns include allowances and seams. The seam and hem allowances are listed on the order page of the patterns and in the sewing instructions. The standard seam allowance is 1.5 cm. The hem allowances is often also listed with the hem on the pattern. This is also called "seam allowance" in English.

Have you measured your girth and compared this to the size table of the brand that you have purchased? No sizing is equal, so we do not advice relying on the indicated sizes alone.

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2. The pattern is not right, the pattern pieces do not fit together.

Nearly all of the pattern brands that we carry are sold worldwide. Before they are launched in the market, they are tested extensively. There is very rarely a mistake in our patterns, all the more because they are released on the Dutch market later than in the rest of the world. If, in exceptional cases, a pattern does contain a mistake, this can only be a new pattern. The manufacturer will then recall a pattern from the market and it will only become available again once the mistake has been corrected. Our experience shows that very experienced seamstresses in particular encounter this kind of complaint. Up to now, every case was proven to be a cutting or logical error of the seamstress.

Never check if things are correct by the pattern pieces. If you still want to, please take the seam allowance of 1.5 cm into account. If you place the pattern pieces together to check, please make sure that the pattern pieces are placed on top of each other 3 cm!

In case of complaints we also always check the pattern seriously ourselves. If this actually might reveal a mistake, we will notify the manufacturer ourselves.

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3. I could not select a size during my order. Will I receive the correct size?

When there is no size choice option listed with the pattern, this means that all available sizes are listed on 1 pattern. The available sizes are listed under the header by this name with the pattern in the shop.

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4. I have seen a pattern from Simplicity (or Vogue, Butterick, McCall, New Look, KwikSew) on the website that you do not have in the shop.

These brands are from the USA and the new patterns are released there at least a month before Europe.

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5. I would like to order Trading Spaces and Laura Ashley patterns, but I cannot find them in the shop.

These are licensed patterns and may only be sold in the USA, Canada and the UK under penalty of high fines or complete revocation of the license by the licenser.

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6. I cannot find the fabric requirements on the pattern.

The required amount of fabric and haberdasheries is listed on the back of the pattern envelope (this applies to all patterns). Usually, the length is indicated in the table in inches and in centimetres. The sizes are at the top, the model is on the left and the fabric width is in between. The amount of fabric indicated in meters or centimetres is listed where the size and the fabric width intersect. Click here for an example.

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7. There are no Dutch sewing instructions with the pattern, can I get them anyway?

The available language is listed with every pattern. If Dutch is not mentioned here, then there are no sewing instructions available in Dutch.

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8. I do not understand the sizes.

The indicated size sets are often USA sizes, but more and more often the brands now also list the European sizes. We indicate whether the sizing is American or European on the pattern’s order page. We advise you to always consult the size table and to compare this to your girth sizes. This will help you to determine the correct size.

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9. I have received the wrong size, the sizes on the pattern are much too small (for large size patterns).

The McCall’s large size patterns often list different sizes on the pattern envelope. These are inch girth sizes and not dress sizes! The correct sizes are listed in the shop. We scratch these inch sizes out to prevent confusion. In addition, you can compare your girth sizes with those in the size table on the flap of the pattern envelope. You will see that you have received the correct size.

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10. I have registered for a loyal customer account, will I receive discount immediately?

No, after registration for the account we will send you a discount code. With the discount code you qualify for 10% discount on every next order by filling in the code during your order.

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11. I have lost the discount code, can I reapply for it?

Yes, you can reapply for the code through the link that is listed under the discount code box. The discount code will then be sent to your email address automatically. You can also reapply for the code from the Customer Service page. Reapply for loyal customer discount code.

Discount is not calculated afterward, so please make sure you use the discount code!

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12. My loyal customer account has been cancelled. Why?

This may have several causes:

• a "bounce" of the e-newsletter. We were not able to deliver the newsletter to your mailbox. Have you recently changed email addresses? Please pass on your new email address to us, so we can send the newsletter to the new address.
• outstanding payment. When the final reminder has been sent and we transfer your account to the debt collection agency, your loyal customer account is cancelled. Any new applications will not be accepted.
• frequent late payments (the term of payment is 14 days).

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13. I have been sent a message that payment by giro slip has been refused and that the patterns will not be sent until I have paid. Why?

We perform a credit check when you choose to pay by giro slip. When this check reveals a registration for negative payment behaviour or legal verdicts, you need to pay us in advance.

You also have to pay in advance if you have not filled in all of the required fields in the order form or if you are underage.

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14. I do not have internet and email, but I would still like to order.

You can print order forms from the Customer service page or click here to print now. We can also send you order forms, so you can still place an order. You can also call us. If you order by post, by fax or telephone, the only payment method available to you is giro slip, bank transfer or direct debit.

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15. I have not received any order confirmation.

You have probably filled in an incorrect email address or not completed the order entirely. Please get in touch with us to see if your order has arrived with us.

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16. I live in (or near) Leeuwarden, can I collect my order?

Yes you can. You do need to place an order in the shop first. During the order process, you can select the "collect" option. We charge € 0.75 handling charge for collection.

Collection is only possible by appointment. You will receive a message when your order is ready for collection so you can make an appointment.

Naaipatronen.nl is a web shop and we do not offer any possibilities for visits. This means that it is not possible to come and pick your patterns on location.

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17. I have not received any patterns

Have you not received any order confirmation either? Then your order has probably not been received by us. This may have been caused by the filling in of an incorrect email address or because you have not completed the order procedure entirely.

We will send you a shipping message on the day of shipping. Shipping through TNT post takes 2 working days at most. If you still have not received any patterns one week after the shipping message, please get in touch with us. Your shipment may have got lost. If we do not hear of missing patterns until weeks/months later there is not much that we can do.

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18. Can you ship a pattern to me urgently?

Naaipatronen.nl processes all orders within 1 working day. We do not have a rush procedure. Please get in touch with us before you order to discuss the possibilities. If a pattern is temporarily out of stock, immediate delivery is not possible.

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19. I cannot open the shop.

Much to our regret, the site does not always function trouble-free on Safari. Until this has been dealt with, we advise you to use Mozilla Firefox. If you have a PC it may be your browser. Have you installed a recent version on your computer? The shop is compatible with 99% of all used operating systems and browsers. Have you installed a recent version on your computer? The shop is compatible with 99% of all used operating systems and browsers.

Tested combinations for consulting and ordering the items in the shop are:

• Windows (95, 98, Millennium, 2000, XP, NT) with Internet Explorer 5.x, 6.x, Netscape 6.2.x and 7.x, Mozilla 1.x, Mozilla firefox 0.9.x
• Mac OS X with Mozilla 1.x, Mozilla Firefox 0.9.x, Safari, Opera 7.22, Opera 7.51, Internet Explorer 5.2, 6.x, and Netscape 6.2.x and 7.x. Please note: IE5.2.2 (5010.1) for Mac does not support SSL payment traffic.
• Linux with Mozilla 1.x, Mozilla Firefox 0.9.x and with Netscape 6.2.x and 7.x

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